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$1 Trillion in Losses: The Cost of B2B Sales and Marketing Misalignment

Realize Instant ROI from Sales and Marketing Alignment Did you know that only 2% of sales and marketing teams consider their working relationships excellent and that on average sales ignore 80% of the leads and marketing content provided to them? "Kaon truly enables the integration of sales and marketing. Great opportunity to understand how create a more effective customer journey!" -- Terry Coutsolioutsos, Senior Vice President, Sales Operations, Marketing, and Communications, Siemens Healthineers Discussion Topics Why B2B sales teams are not using the content that marketing provides The true difference between sales enablement and buyer enablement The science behind creating highly qualified and engaged buyers for sales Strategies and tools that will help sales and marketing align throughout the sales…

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Increase Sales Enablement Through Interactive Customer Engagement Platforms

Estimated Reading Time: 2 minutes Customers now more than ever are not engaged with old sales methods and presentations. The simple fact of the matter is that the once tried and true tactics have failed to keep up with the times. In today’s B2B landscape, a potential buyer needs more than an impersonal cold call or PowerPoint. There needs to be a memorable exchange that drives the conversation and piques curiosity.  The old saying used to be “the customer’s always right,” but nowadays it should change to “the customer should always be engaged.”  According to “Why Customer Engagement Platforms Are So Important,” by ZenDesk, a brand can create emotional connections with customers by engaging in the communication channels that are…

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Reach Next-Generation Buyers: A Trade Show Digital Marketing Strategy

Estimated Reading Time: 5 minutes “What are you doing?”  The salesman at the trade show booth I am visiting asks, perplexed. For the last three minutes, he watched me attempt to tap, zoom, slide, and rotate the product model on the display screen with no success.  I had hoped to avoid talking to a salesperson at all and learn about the product offering myself – until I noticed that the screen I was tapping on had small numbers reading 1/195 on the top left of it.  Unfortunately, I was trying to interact with a 195-page PDF document. Growing up in the age of iPhones, iPads, and Fruit Ninja, I’ve been manipulating screens with my fingers for as long as I…

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Simplify Complex Product Sales to Convey Your Value

Even if you have the best product, you will lose deals if competitors communicate value more clearly. With Kaon's life science product engagement tools, you can create engaging, interactive environments that simplify your solution, helping shorten sales cycles and increase revenue. Kaon partners with life science companies like Thermo Fisher Scientific, Ortho Clinical Diagnostics, and BD to help them combine products, solutions, and value stories in a single immersive environment, complete with a game-changing Lab Design Tool. Your market is constantly changing. Your customers spend roughly two-thirds (57%-70%) of their buyer journey not speaking with you, and the expectation is that by 2025, 80% of your sales interaction with customers will take place in the digital channel. This means that…

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CEOs Make Digital Customer Engagement Their Competitive Strategy For The 21st Century

Robert Reiss, in this Forbes article, discusses the shift in CEOs' focus toward digital customer engagement as a competitive strategy in the 21st century. The pandemic has accelerated the digital transformation of businesses, which has resulted in customers demanding a seamless and convenient digital experience. To meet these expectations, CEOs are investing in technologies such as artificial intelligence, machine learning, and cloud computing to provide personalized and efficient digital customer engagement. Executives from Steelcase, Associated Press, and Xerox discussed how digital customer engagement provides a competitive advantage, increases customer loyalty, and drives growth. A large part of this transformation involves improving the company's digital infrastructure -- website, mobile applications, and social media platforms -- to provide a seamless experience to…

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How is Engagement Marketing Changing B2B Sales?

Estimated Reading Time: 3 minutes Traditionally, B2B sales and marketing collaboration has been limited to static marketing collateral and lead handoffs. The marketing and sales teams each had defined roles in the business development process, which they owned. The now-tired analogy of marketing throwing prescribed content and tools over the wall expecting sales to catch and run with them was true. Fast forward to now. Enterprises are reconsidering customers' expectations in the buying process. Customer experience – what they want, not what you want to give them – is paramount. Buyers expect more from companies, according to Make Music, Not Noise by Accenture. “Customer expectations for personalized experiences and end-to-end solutions are significantly higher than they were just a few…

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Nathan Pichette

Nathan Pichette is the senior ABM manager at Kaon Interactive.

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Office Envy: Maynard company revamps its Civil War-era office

Kaon Interactive is a Boston-based technology company that specializes in creating interactive marketing solutions for businesses. Our office is a unique space that is designed to reflect our creative and innovative culture. The office tour features a variety of different spaces, each with its own function and design, to accommodate the different needs of employees. The reception area is designed to give visitors a warm welcome. There are interactive screens to display our interactive applications. The area also features a lounge area with comfortable seating, providing a welcoming space for visitors to relax and wait for their appointments. Our main work area is designed as a highly collaborative space. The open floor plan allows for easy communication between employees, while…

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A New Sales Methodology for Changing Customer Expectations

For eight years, Abbott and Kaon have been partners. Together, we build applications that unify and inform Abbott’s evolving value to your prospects and customers. Our collaborative applications help Abbott Molecular, Core Lab, Transfusion, Vascular, and Cardiovascular bring new products to the market, transform labs, reveal ROI, educate ambassadors, and demonstrate scientific leadership and innovation throughout the industry. Kaon's applications can provide a simple, fast, and interactive way to educate and train sales teams on the features and value of complex offerings. In addition, more engaging learning environments shorten the learning cycle of complex concepts, thus helping sales teams more effectively position new and existing products. In Q1 2022, 750+ sellers used the Abbott Alinity M digital application. 33% of…

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Kaon Revamps Post-Pandemic Office as Hybrid Meeting Space

MAYNARD, Mass., May 3, 2022 -- Kaon Interactive, the leading provider of interactive sales and marketing applications for B2B enterprises, has announced the reopening and revamp of its Maynard, MA, headquarters as a hybrid work collaboration space. It marks the reopening of Kaon's offices since the beginning of the pandemic in 2020.  Kaon redesigned the 11,219-square-foot facility to remove all private offices and cubicles and transform the location into open collaboration spaces with a full suite of video conferencing capabilities to foster hybrid work teams along with hot desks. The space will become available to Kaon's now fully remote workforce to use for in-person and virtual meetings, focused working sessions, and private desk space as needed. The collaborative meeting spaces will be equipped with Kaon's…

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Siemens Healthineers Customer Engagement to Simplify the Complex

Per Gartner, by 2025, 80% of interactions between B2B buyers and sellers will take place in digital channels. Pair this with another Gartner study that illustrates that 43% of buyers overall, and 54% of millennial buyers, would prefer a rep-free experience, and it is clear that we must make every touchpoint count. This is particularly true in the dynamic and complex MedTech industry, where Siemens Healthineers customers have many options when selecting solutions to increase clinical and operational efficiencies. Differentiation is key. Value is the differentiator. Inspire customers with exciting experiences that demonstrate Siemens Healthineers' understanding of their challenges and activate their curiosity to learn more. Whether in-person or virtual, Kaon’s customer engagement applications provide a seamless hybrid experience that…

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Dell Interactive Experiences that Drive Results

Differentiate Your Marketing & Sales This application was recognized by the Academy of Interactive and Visual Arts (AIVA) with a Communicator Award of Excellence for B2B Mobile Application or Website. Technology solutions are complex, and Dell Technologies customers have many options when selecting and purchasing a solution for modernizing IT, simplifying operations, optimizing revenue streams, and lowering risk. Differentiation is key.  Inspire customers with exciting experiences that demonstrate to them that Dell Technologies understands their challenges and prompt their curiosity to learn more and dive deeper. Whether in-person or virtual, Kaon’s interactive, digital, customer engagement applications provide a seamless hybrid experience that puts customers in the driver’s seat to effectively increase engagement, transfer enthusiasm, boost knowledge retention, and crisply communicate…

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Implications of Metaverse for B2B Sales & Marketing Leaders

As a sales and marketing leader, what does it mean to be B2B metaverse-ready when it comes to engaging and enabling buyers in a multi-person, immersive environment? Discussion Topics Why are B2B companies reframing the value of the metaverse?How will the metaverse impact B2B buyer engagement long-term?What does B2B selling in the metaverse look like today?How to integrate AR, VR, and existing engagement strategies into enterprise sales and marketing

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Why Most B2B CX Experiences Fail @ CX Forums Boston Experience Summit

The global pandemic forced B2B companies to dramatically change their sales processes. The opportunity for growth with digital B2B sales efforts is tremendous, however, companies just aren't doing enough to effectively tell their complex stories, engage participants, and show their value differentiation in this new virtual world. Watch this session below to discover how sales and marketing teams can remedy current communication and engagement gaps through digital customer experiences for short-term and long-term business gains. Recorded on the Main Stage at CX Forums' Boston Experience Summit at City Winery in Boston, MA, May 10, 2022.

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How the Metaverse Could Transform B2B Enterprise

The metaverse refers to a virtual reality experience that is becoming increasingly popular and is gaining traction in the B2B world. Metaverse provides a unique platform for businesses to interact with their customers, partners, and employees. It offers the potential to transform the way B2B enterprises operate and engage with stakeholders. Metaverse virtual events and trade shows allow businesses to showcase their products and services to a global audience in a realistic way. This eliminates the need for physical travel, reducing costs while increasing accessibility and reach. Virtual product demonstrations and training sessions make it easier to educate customers and employees. “Enterprise sales teams struggle to consistently communicate differentiated value when the solution is complex,” says Kaon Interactive CEO Gavin…